The ability to quickly interpret and act upon figures is crucial for success in today’s data driven world. This is particularly true in the realm of sales, where analyzing performance metrics can make ...

Throwing a cloak of invisibility over your metrics drains agent performance. When your agents don’t know how they’re measured or what metrics to hit, burnout looms on the horizon and agents can’t ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...