Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

At every patient care touchpoint, healthcare providers have an opportunity to improve the patient experience and boost satisfaction. This is especially true for surgical patients, who may be ...

Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical ...

Please provide your email address to receive an email when new articles are posted on . Practitioner empathy was associated with patient satisfaction based on evidence from 14 randomized clinical ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

In this Healio Video Perspective from Hawaiian Eye 2026, David F. Chang, MD, of Altos Eye Physicians, discusses how he ...

Healthcare institutions are currently shifting toward more personalized communication tools to improve patient ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

In the ever-evolving landscape of healthcare, the integration of virtual care has become pivotal in reshaping patient experiences. Amanda Bury, chief commercial officer at Infermedica, a digital ...

Forbes contributors publish independent expert analyses and insights. Chief Analyst & CEO, NAND Research. As healthcare providers face growing demands, from managing patient care to increasingly ...

Since the COVID-19 pandemic, telehealth has rapidly evolved from a niche service to an essential element of modern healthcare. Once primarily used to conduct urgent care appointments, telehealth now ...