IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

-- ITIL and ITSM Certification from CapTech Partners, LLC. newScale RequestCenter 2003 is certified by ITIL Master CapTech Partners as ITIL compliant. A white paper describing the use of newScale ...

AI is everywhere, surfacing in everything from search engines and virtual assistants to our breakfast conversations. Yet, despite the buzz, IT leaders remain wary of integrating it into IT service ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. Imagine being in the middle of working your way through a contract ...

The partnership accelerates secure, seamless, and context-rich IT support for the AI era SAN FRANCISCO, Sept. 17, 2025 /PRNewswire/ -- Atomicwork, the agentic service management platform built for the ...