Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Microsoft has earlier released a roadmap for the Microsoft Dynamics CRM suite. As part of a major Service Update this month, both the on-premise and SaaS versions of Dynamics CRM will get social ...

Microsoft has announced upcoming end of life for two of its key products, Exchange Server 2016 and Dynamics 365 Project Service Automation (PSA), in 2025. First up, Exchange Server 2016 will reach the ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...