In a bid to become "the AA of IT", telecoms giant BT is offering a "virtual engineer"; to sort out home users' tech problems remotely for £25 a go, and will even send a real specialist around to get ...
'Innovation' is a word that Matt Bross, CTO of BT, is fond of bandying around when talking about BT's strategy. But is it just an abstract noun he likes to pump out alongside PowerPoint presentations ...
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